To assist newcomers to the cloud computing arena Web2 and More is running a series of case studies featuring how companies use the technology in a real life business environment. Our second case study comes from DeskAway. Today we feature raramuridesign.
Matthew Philogene,
Owner.
raramuridesign is an established web design/web development company that focuses on functional websites for both the client and the user. We make use of open source tools to achieve this, therefore development time and cost is reduced. We have been dealing with South African and International (mostly European) clients since the company was formed in 1999.
How are you using DeskAway and what value is it providing your team?
We are using DeskAway to manage projects and tracking of individual tasks with these projects. It is very helpful in determining what has been completed and what is outstanding.
Were you using any other tool before DeskAway?
Emails, dotproject, basecamp
Was there a learning curve associated with DeskAway? How did your team adapt to a new application?
Small learning curve, but our team is savvy with this sort of service.
What features does your team use the most?
Task setting, comments, reminder email.
Are you emailing (sending tasks, attachments etc.) less because of DeskAway? How has DeskAway helped in lowering project costs, profitability or improving efficiency?
YES and NO. Time tracking has been important and DeskAway has helped us with this. Also setting deadlines has been a huge plus to show clients.
Are there any other thoughts that you would want to share with us regarding our service, product etc.?
Service is stable, which is VERY important.
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