Zoho has launched its own forums facility as part of its paid-for services. Taken from the Zoho blog, the company states:
“Zoho Discussions allows organisations to create external and internal communities where problems are solved, topics are discussed and ideas are exchanged. Businesses can create a customer support forum where solutions to problems come not only from the company support reps, but also from other users in the same situation. Customers can make their voices heard and vote on what they like – and don’t like. Employees can discuss important topics in an environment that fosters collaboration much better than e-mail.”
The blog lists some of the features and benefits:
Community Engagement. Make it more attractive for your customers and users to keep coming back: Profiles, user labels, watch lists, real-time discussions and more.
Topic Administration. Manage the lifecycle of your posts and discussions: Topic-specific voting, topic status, best answer/solution, announcements with expiration date and more.
Content Discoverability. With Zoho Discussions, content in your communities and forums is easy to find: Content organization, advanced search, RSS, SEO Options, etc.
Rich User Experience. Your users will enjoy using your forums and community: WYSIWYG post editor, threaded conversations, drafts and previews, preference management, etc.
Branding. Take control of your brand and the customer experience in your community: Custom URLs, Branding Options, Custom Elements, Customizable look and feel, etc
Administration. Support more users with less community administrators: Fine grained access controls, auto spam, community-marked content, user management and more.
